Me and my enjoyed the stay the kids enjoyed the water park

Me and my enjoyed the stay the kids enjoyed the water park

Good afternoon, the house was the perfect size for the 14 we had, but they were some not so good things about the house at all.
1. The air downstairs was not working.
2.All of the things in the game room (garage) pool table sticks one had no tip and the other stick was cracked. Air hockey table the thing us for it had no padding so pushing it would scratch the table. The foosball table had no ball.
3. No wash rags
4. Pool had no lights for at night.
5. The carpets were nasty.
6. The television in one of the rooms did not work at all one television in the frozen room volume did not work.
7. No extra rolls of toilet paper available..
The experience overall could've been better without all the issues we had with the house. When you're spending money to be in a home away from home you're praying and hoping everything goes smoothly. It's a beautiful home just need to upgrade, fix and clean better when and if you want people to book and stay there in the future. We didn't expect everything to be completely immaculate but in better shape than what we found.

Good afternoon, the house was the perfect size for the 14 we had, but they were some not so good things about the house at all.<br/>1. The air downstairs was not working.<br/>2.All of the things in the game room (garage) pool table sticks one had no tip and the other stick was cracked. Air hockey table the thing us for it had no padding so pushing it would scratch the table. The foosball table had no ball.<br/>3. No wash rags <br/>4. Pool had no lights for at night.<br/>5. The carpets were nasty.<br/>6. The television in one of the rooms did not work at all one television in the frozen room volume did not work. <br/>7. No extra rolls of toilet paper available.. <br/>The experience overall could've been better without all the issues we had with the house. When you're spending money to be in a home away from home you're praying and hoping everything goes smoothly. It's a beautiful home just need to upgrade, fix and clean better when and if you want people to book and stay there in the future. We didn't expect everything to be completely immaculate but in better shape than what we found.

The vacation home was very clean and comfortable. The pool area needed weeding due to it not being done on arrival but we were informed and dealt with the next day. I would recommend this house to anyone and very clean and comfortable and good communication throughout our stay. Hope to return again very soon. Great value for money.

The vacation home was very clean and comfortable. The pool area needed weeding due to it not being done on arrival but we were informed and dealt with the next day. I would recommend this house to anyone and very clean and comfortable and good communication throughout our stay. Hope to return again very soon. Great value for money.

Nice neighborhood, nice property. Pool not turned on. Called management co, sent someone immediately. He cleaned the pool and turned it right back off. No extra towels (2 per bathroom) No washcloths. Upstairs bathroom has mold on the ceiling. One functional pool cue, no Foose Ball, air hocky table equipment extremely worn. Someone brought out fire extinguishers, would not have known where they were if I did not witness where she put them. Downstairs a/c quit working. Cable boxes were not installed in all areas (in primary bdr closet) too many remotes for primary tv in downstairs common area (didn't know which remote controlled the tv)

Nice neighborhood, nice property. Pool not turned on. Called management co, sent someone immediately. He cleaned the pool and turned it right back off. No extra towels (2 per bathroom) No washcloths. Upstairs bathroom has mold on the ceiling. One functional pool cue, no Foose Ball, air hocky table equipment extremely worn. Someone brought out fire extinguishers, would not have known where they were if I did not witness where she put them. Downstairs a/c quit working. Cable boxes were not installed in all areas (in primary bdr closet) too many remotes for primary tv in downstairs common area (didn't know which remote controlled the tv)

We enjoyed our stay there, the house was great, the amenities associated with the rental was fantastic. The main issue was cleanliness - the house was clean so just maybe not up to my standards?? The base boards were nasty, behind the doors were stains and matter stuck to the door that had not been cleaned, the walls have fingerprints and dirty marks al over, the shower caddy is hung up with duck tape, the carpet needs a good cleaning! Florida heat, the pool needs maintenance more then once a week, I had to email 2 times about the pool, then the chlorine smell was so bad we had to leave the house. The hot tub is NOT HOT! its the same temp as the pool so that was disappointing. overall we were at Disney and had something planned each day so the house worked perfect for us.

We enjoyed our stay there, the house was great, the amenities associated with the rental was fantastic. The main issue was cleanliness - the house was clean so just maybe not up to my standards?? The base boards were nasty, behind the doors were stains and matter stuck to the door that had not been cleaned, the walls have fingerprints and dirty marks al over, the shower caddy is hung up with duck tape, the carpet needs a good cleaning! Florida heat, the pool needs maintenance more then once a week, I had to email 2 times about the pool, then the chlorine smell was so bad we had to leave the house. The hot tub is NOT HOT! its the same temp as the pool so that was disappointing. overall we were at Disney and had something planned each day so the house worked perfect for us.

The blankets were disgusting. I emailed them and told them. It looked like semen on the comforter
The pool lights did not work. The jets in the spa did not work. I called to ask for it to be fixed. I was there for 2 weeks and left with it not fixed.

The blankets were disgusting. I emailed them and told them. It looked like semen on the comforter <br/>The pool lights did not work. The jets in the spa did not work. I called to ask for it to be fixed. I was there for 2 weeks and left with it not fixed.

This house has potential, however upon arrival major issues discovered: 1) Hot water tank was broken. We could not get ahold of management. 24 hour emergency number was unresponsive. It took 8 days to fix! 2) TVs- most were not working (only 3 of 8 worked) 3) Internet- unreliable 4) Cleaning- house was disgusting. We had to clean everything. No mop or vacuum. Fans full of dust, air filter over 6 months old, carpet filthy, walls need cleaned and painted 5) Many items broken- sliding glass door frame broken--would not close, ice maker broken, fridge drawer broken, fridge light burnt out, kitchen sink leaked, kitchen cabinets need repair, broken lamps without shades or working bulbs, no proper bedding for any of the beds. 5) Safety concerns- Stair railing loose, bed frames broken, no pool/spa lights. 6) Game room- was a joke. Clearly a storage area for all their broken junk.

We addressed many of these issues with management pre-rental and we were assured these issues were resolved. Please be aware that was not the case.

This house has potential, however upon arrival major issues discovered: 1) Hot water tank was broken. We could not get ahold of management. 24 hour emergency number was unresponsive. It took 8 days to fix! 2) TVs- most were not working (only 3 of 8 worked) 3) Internet- unreliable 4) Cleaning- house was disgusting. We had to clean everything. No mop or vacuum. Fans full of dust, air filter over 6 months old, carpet filthy, walls need cleaned and painted 5) Many items broken- sliding glass door frame broken--would not close, ice maker broken, fridge drawer broken, fridge light burnt out, kitchen sink leaked, kitchen cabinets need repair, broken lamps without shades or working bulbs, no proper bedding for any of the beds. 5) Safety concerns- Stair railing loose, bed frames broken, no pool/spa lights. 6) Game room- was a joke. Clearly a storage area for all their broken junk.<br/><br/>We addressed many of these issues with management pre-rental and we were assured these issues were resolved. Please be aware that was not the case.

Nice house with plenty of bedroom space but maintenance sorely lacking. Paid fee for hot tub and pool heating but there was none. One bed had only one sheet, and linens supposed to be provided but for thirteen people 2 hand towels and five wash clothes. TV unusable, ice hockey game but only one paddle and one cue stick for pool table. Patio curtains falling down and laying on floor. Number to call for help has recording saying voice box not set up so no answer.

Nice house with plenty of bedroom space but maintenance sorely lacking. Paid fee for hot tub and pool heating but there was none. One bed had only one sheet, and linens supposed to be provided but for thirteen people 2 hand towels and five wash clothes. TV unusable, ice hockey game but only one paddle and one cue stick for pool table. Patio curtains falling down and laying on floor. Number to call for help has recording saying voice box not set up so no answer.

We had a absolutely wonderful time during our stay in Florida the house was very kept only a few minor issues that were taken care immediately and with a great professional attitude we would definitely come back and recommend anyone to use your service

We had a absolutely wonderful time during our stay in Florida the house was very kept only a few minor issues that were taken care immediately and with a great professional attitude we would definitely come back and recommend anyone to use your service

The house was overall nice but needs updated. (i.e. broken lamps, torn screen around pool, torn bar stools). At arrival, we had no wash clothes. The pool and hot tub were not heated, even though we had to pay extra for that. The first night is the ONLY night anyone responded to us. We were told the hot tub would be checked, it wasn't. We were told we would be refunded for the cost of heating the hot tub and as of yet, that hasn't happened. Will not return.

The house was overall nice but needs updated. (i.e. broken lamps, torn screen around pool, torn bar stools). At arrival, we had no wash clothes. The pool and hot tub were not heated, even though we had to pay extra for that. The first night is the ONLY night anyone responded to us. We were told the hot tub would be checked, it wasn't. We were told we would be refunded for the cost of heating the hot tub and as of yet, that hasn't happened. Will not return.

Our rental experience was pretty terrible. Lots of problems with the house. Needs painting very badly! The stovetop was cracked and unusable. The table out by the pool was about to fall apart. Carpet needs replacing. Furniture was dingy and ripped and in need of replacing. Most of our comforters had stains on them. The garage door opener was about to fall off the ceiling. The screens were stating to fall out of the screened in part of the pool. Property not at all like the pictures. Management very slow to respond to issues.

Our rental experience was pretty terrible. Lots of problems with the house. Needs painting very badly! The stovetop was cracked and unusable. The table out by the pool was about to fall apart. Carpet needs replacing. Furniture was dingy and ripped and in need of replacing. Most of our comforters had stains on them. The garage door opener was about to fall off the ceiling. The screens were stating to fall out of the screened in part of the pool. Property not at all like the pictures. Management very slow to respond to issues.

Overall great rental home. I would definitely rent again. Great customer service, and communication on what to expect. No major problems in any sense, and there was plenty of space for everyone. There were some opportunities with overall maintenance, like the ice maker doesn't disperse, the sliding door doesn't close all the way which allowed a pest to come in (promptly got it out). In addition, the additional amenities were nice, but for the air hockey table, there was only one paddle. Furniture was of good quality, bed I slept in wasn't as comfortable though.

Overall great rental home. I would definitely rent again. Great customer service, and communication on what to expect. No major problems in any sense, and there was plenty of space for everyone. There were some opportunities with overall maintenance, like the ice maker doesn't disperse, the sliding door doesn't close all the way which allowed a pest to come in (promptly got it out). In addition, the additional amenities were nice, but for the air hockey table, there was only one paddle. Furniture was of good quality, bed I slept in wasn't as comfortable though.

The house was nice but it needs some care. There were roaches in the home and carpets were not cleaned they are had nails sticking out and one of our guest hurt themselves.

The house was nice but it needs some care. There were roaches in the home and carpets were not cleaned they are had nails sticking out and one of our guest hurt themselves.

The house was roomy, it was close to stores.
Only a few complaints, the utensils were not clean,the light in the pool did not work, couldn't really enjoy it at night.the the vertical blinds were missing half the panels. Couldn't use the grill.the ice maker on the fridge did not work properly, the game room was missing the equipment to play with and the room smelled. Some of the screen around the pool area was torn, for the money we spent I would have thought that all this would have been taken care of prior to me and my family arriving. We were there for a whole week and the only thing that was taken care of was that the did drop off a ball for the soccer game and 2 cue sticks.they came into the house while we were out and did not let us know that they were going to be there. The walk way to get into the home not very clean. People expect better than this. I know we did.

The house was roomy, it was close to stores.<br/>Only a few complaints, the utensils were not clean,the light in the pool did not work, couldn't really enjoy it at night.the the vertical blinds were missing half the panels. Couldn't use the grill.the ice maker on the fridge did not work properly, the game room was missing the equipment to play with and the room smelled. Some of the screen around the pool area was torn, for the money we spent I would have thought that all this would have been taken care of prior to me and my family arriving. We were there for a whole week and the only thing that was taken care of was that the did drop off a ball for the soccer game and 2 cue sticks.they came into the house while we were out and did not let us know that they were going to be there. The walk way to get into the home not very clean. People expect better than this. I know we did.

The place was nice, but the first day we got there, the garbage from previous renters was still out front. Other than that, the place was nice. My family enjoyed themselves.

The place was nice, but the first day we got there, the garbage from previous renters was still out front. Other than that, the place was nice. My family enjoyed themselves.

Terrible....let's begin with the garbage left over from the las 2 to 3 guest...I had to clean the garbage can because of the roaches.
I guess the cleaning crew just cleans without moving furniture or wife found a underwear under the upstairs couch...and there was so much dirt under the beds...

Terrible....let's begin with the garbage left over from the las 2 to 3 guest...I had to clean the garbage can because of the roaches.<br/>I guess the cleaning crew just cleans without moving furniture or wife found a underwear under the upstairs couch...and there was so much dirt under the beds...

We overall had a great stay! The house had a ton of room for 12 people and the “clubhouse” resort was a great addition to our stay. I would recommend bringing your own pots, pans, seasonings, and towels. The pots weren’t nonstick and there wasn’t nearly enough towels which made us have to wash daily. We had a few issues and some of the things were fixed but the main thing was the hot tub. They sent someone out twice and when we left it still wasn’t properly working. I would book here again if the hot tub gets fixed. I also recommended the home to a friend so I hope the issues get addressed soon!

We overall had a great stay! The house had a ton of room for 12 people and the &#x201C;clubhouse&#x201D; resort was a great addition to our stay. I would recommend bringing your own pots, pans, seasonings, and towels. The pots weren&#x2019;t nonstick and there wasn&#x2019;t nearly enough towels which made us have to wash daily. We had a few issues and some of the things were fixed but the main thing was the hot tub. They sent someone out twice and when we left it still wasn&#x2019;t properly working. I would book here again if the hot tub gets fixed. I also recommended the home to a friend so I hope the issues get addressed soon!

Champions Gate is a great community, the property has a lot to offer. The biggest drawback is the long wait times at the gate to enter the property. Additional personnel is needed during peak times.

Champions Gate is a great community, the property has a lot to offer. The biggest drawback is the long wait times at the gate to enter the property. Additional personnel is needed during peak times.

GREAT AND CLEAN CLEAN

GREAT AND CLEAN CLEAN

We enjoyed our stay very much. The rental was just as described with a lovely outdoor pool area. It was a family reunion and the older grandkids loved the game’s room and then playing in the pool later on! The adults loved the spa and the nice outdoor area! A wonderful vacation was had by all and we came from all all over to have a great time together!
We will definitely rent again, hopefully soon!!!

We enjoyed our stay very much. The rental was just as described with a lovely outdoor pool area. It was a family reunion and the older grandkids loved the game&#x2019;s room and then playing in the pool later on! The adults loved the spa and the nice outdoor area! A wonderful vacation was had by all and we came from all all over to have a great time together!<br/>We will definitely rent again, hopefully soon!!!<br/>

Great location. Easy check in/check out. Pool was great! Would stay here again if we needed a large place. A few notes that I have told the management company about but wanted to mention here; the gas grill needs replacement immediately. Bad shape, dirty and falling apart. The can opener is broken,and the towel rack in the master upstairs fell off the wall. Some other things that are worth noting; the toaster only partially worked, the carpet upstairs needs to be stretched and in the master bedroom it needs to be cleaned, light bulbs need to be replaced in lamps in the living room and some bedrooms and the kitchen needs to have pot holders and dish towels. None of this would deter us from staying here again, but I did want to mention it. Perfect for a large family.

Great location. Easy check in/check out. Pool was great! Would stay here again if we needed a large place. A few notes that I have told the management company about but wanted to mention here; the gas grill needs replacement immediately. Bad shape, dirty and falling apart. The can opener is broken,and the towel rack in the master upstairs fell off the wall. Some other things that are worth noting; the toaster only partially worked, the carpet upstairs needs to be stretched and in the master bedroom it needs to be cleaned, light bulbs need to be replaced in lamps in the living room and some bedrooms and the kitchen needs to have pot holders and dish towels. None of this would deter us from staying here again, but I did want to mention it. Perfect for a large family.

Manager's Response

Our stay was great and the house was nice and cozy. The only problem was that we paid fr th pool to get heated and it was nt hot it was warm. To me it was the same temperature as the hot tub. If you plan to cook also bring extra pots. Overall it is a great property. I would rent again. We all enjoyed and had plenty of space.

Our stay was great and the house was nice and cozy. The only problem was that we paid fr th pool to get heated and it was nt hot it was warm. To me it was the same temperature as the hot tub. If you plan to cook also bring extra pots. Overall it is a great property. I would rent again. We all enjoyed and had plenty of space.

Manager's Response

We loved our house! It was about 20 minutes to the parks. Clean, and had everything we needed. Staff was very professional and helpful.

We loved our house! It was about 20 minutes to the parks. Clean, and had everything we needed. Staff was very professional and helpful. <br/>

You don’t want to spend any time to resolve vacation rental problems and try to get contact to the maintenance. With this company you get what is agreed and paid - pool/spa is hot, house is clean, linen clean, everything you need is available and as a cherry on the top, welcome pack at the table! If you need to get intouch with the maintanance (we did with the accident) you get them on the line asap andthe respons is helpfull andrast and friendly. Highly recommend.

You don&#x2019;t want to spend any time to resolve vacation rental problems and try to get contact to the maintenance. With this company you get what is agreed and paid - pool/spa is hot, house is clean, linen clean, everything you need is available and as a cherry on the top, welcome pack at the table! If you need to get intouch with the maintanance (we did with the accident) you get them on the line asap andthe respons is helpfull andrast and friendly. Highly recommend.

The Linens were soiled. There feces on the plunger there was a plug stuck in the wall and you tried to accused me of taking pillow pillows via email correspondence or whatever. Walls were dirty. Polliania was profressional but the support team was not. The said was suspicious that I sent pictures the morning of me leaving but in actuality i sent them to Polliana the date before and she advised me to send it to the support team. First they said they couldn't open the images then they said it was suspicious that I sent it the morning of me leaving. I keep receipts. I sent pictures of blue sheets with soil on it they told they only had white sheets. Thats a lie. Maybe I should have said comforter the comforter was definitely blue. It matched the colors on the wall. DONT STAY HERE!!!!!!!!

The Linens were soiled. There feces on the plunger there was a plug stuck in the wall and you tried to accused me of taking pillow pillows via email correspondence or whatever. Walls were dirty. Polliania was profressional but the support team was not. The said was suspicious that I sent pictures the morning of me leaving but in actuality i sent them to Polliana the date before and she advised me to send it to the support team. First they said they couldn't open the images then they said it was suspicious that I sent it the morning of me leaving. I keep receipts. I sent pictures of blue sheets with soil on it they told they only had white sheets. Thats a lie. Maybe I should have said comforter the comforter was definitely blue. It matched the colors on the wall. DONT STAY HERE!!!!!!!!

Overall we enjoyed our stay there was a few minor issues but was taken care of Loved The House

Overall we enjoyed our stay there was a few minor issues but was taken care of Loved The House

The house was beautiful and clean, but the management t am that helped us was often unresponsive to my requests. A few weeks before our stay I called because I couldnt view the property online anymore and after several phone calls someone finally called me back to say that the house we originally booked and had paid for in full was not available because the owner had switched management companies. They had a new house ready that was just as nice but it took me tracking the management down with several phone calls and complaints to even find out the house had been switched. The house was nice and our stay was good although the dishwasher in the house was broken and several lights didnt work.

The house was beautiful and clean, but the management t am that helped us was often unresponsive to my requests. A few weeks before our stay I called because I couldnt view the property online anymore and after several phone calls someone finally called me back to say that the house we originally booked and had paid for in full was not available because the owner had switched management companies. They had a new house ready that was just as nice but it took me tracking the management down with several phone calls and complaints to even find out the house had been switched. The house was nice and our stay was good although the dishwasher in the house was broken and several lights didnt work.

The house was beautiful and clean, but the management t am that helped us was often unresponsive to my requests. A few weeks before our stay I called because I couldnt view the property online anymore and after several phone calls someone finally called me back to say that the house we originally booked and had paid for in full was not available because the owner had switched management companies. They had a new house ready that was just as nice but it took me tracking the management down with several phone calls and complaints to even find out the house had been switched. The house was nice and our stay was good although the dishwasher in the house was broken and several lights didnt work.

The house was beautiful and clean, but the management t am that helped us was often unresponsive to my requests. A few weeks before our stay I called because I couldnt view the property online anymore and after several phone calls someone finally called me back to say that the house we originally booked and had paid for in full was not available because the owner had switched management companies. They had a new house ready that was just as nice but it took me tracking the management down with several phone calls and complaints to even find out the house had been switched. The house was nice and our stay was good although the dishwasher in the house was broken and several lights didnt work.

It was just amazing beautiful the people were friendly and helpful the house was clean it was a good location over all we didnt want to leave

It was just amazing beautiful the people were friendly and helpful the house was clean it was a good location over all we didnt want to leave<br/>

It was just amazing beautiful the people were friendly and helpful the house was clean it was a good location over all we didnt want to leave

It was just amazing beautiful the people were friendly and helpful the house was clean it was a good location over all we didnt want to leave<br/>

Pure disappointment at many levels. They are very good taking your money until you get to the house. Broken blinds, broken chairs, not enough towels. We. Hose the house for the jacuzzi and pool heat and specifically requested the heat. We get there and heat is nowhere to be found. The manager was accessible the first day then when we asked about the heat she blamed it on the owner and promised to send someone. Nobody came, she stopped replying and after many calls she sent a message saying she can not reply. A total scam on so many levels. We had only one number to call and there was nobody to reply. We were stuck. Completely ruined vacation.

Pure disappointment at many levels. They are very good taking your money until you get to the house. Broken blinds, broken chairs, not enough towels. We. Hose the house for the jacuzzi and pool heat and specifically requested the heat. We get there and heat is nowhere to be found. The manager was accessible the first day then when we asked about the heat she blamed it on the owner and promised to send someone. Nobody came, she stopped replying and after many calls she sent a message saying she can not reply. A total scam on so many levels. We had only one number to call and there was nobody to reply. We were stuck. Completely ruined vacation.

Great stay. Home was spacious.
Hartini was wonderful and answered all our questions quickly.
She even dropped by on our first day did a walk through with my husband- explained the pool heat - and dropped off some extra blankets!!
Thank you !!

Great stay. Home was spacious.<br/>Hartini was wonderful and answered all our questions quickly.<br/>She even dropped by on our first day did a walk through with my husband- explained the pool heat - and dropped off some extra blankets!!<br/>Thank you !!

Great stay. Home was spacious.
Hartini was wonderful and answered all our questions quickly.
She even dropped by on our first day did a walk through with my husband- explained the pool heat - and dropped off some extra blankets!!
Thank you !!

Great stay. Home was spacious.<br/>Hartini was wonderful and answered all our questions quickly.<br/>She even dropped by on our first day did a walk through with my husband- explained the pool heat - and dropped off some extra blankets!!<br/>Thank you !!

Awesome home!!! Enough space to accommodate the entire family and room to spare. Having a game room in the garage goes a long way when having teens that need space. Furniture is beautiful and sturdy. High end appliances. This home has everything you need... except, well... Hartini rented to us under the premise of “oh, since your husband just got home from Iraq I’ll give you 10% off and throw in free pool heat”
Mind you, the rate had gone up 400 within 7 hours. Well The day before arrival, she mentions that a maintenance man would be at the property working on the pool and sauna heat to get it working For us. This is the first time she ever mentioned there was an issue with it. The following night when we are finally able to check into the property after an hour wait- she mentioned the part didn’t come in for the heating system and it was an issue that carried over from the prior management company. First time she mentioned that part as well. Her response was offering some of our money back. In short, I texted her to follow up on this and her response was “well I already gave you a discount... I’ll return $75 to you” her next text was asking if the children...dun dun duuuun... wrote on the sidewalk with chalk. I replied that yes they wrote on the sidewalk with chalk. Needless to say I never heard back or received any sort of refund. I guess she was grasping for straws at that point. Had she told me the pool and sauna may not be working from the beginning instead of using the excuse of “oh I won’t charge you for it” I guess I wouldn’t have much room to complain. She’s a backtracker and two inches from being untrustworthy

Awesome home!!! Enough space to accommodate the entire family and room to spare. Having a game room in the garage goes a long way when having teens that need space. Furniture is beautiful and sturdy. High end appliances. This home has everything you need... except, well... Hartini rented to us under the premise of “oh, since your husband just got home from Iraq I’ll give you 10% off and throw in free pool heat”<br/>Mind you, the rate had gone up 400 within 7 hours. Well The day before arrival, she mentions that a maintenance man would be at the property working on the pool and sauna heat to get it working For us. This is the first time she ever mentioned there was an issue with it. The following night when we are finally able to check into the property after an hour wait- she mentioned the part didn’t come in for the heating system and it was an issue that carried over from the prior management company. First time she mentioned that part as well. Her response was offering some of our money back. In short, I texted her to follow up on this and her response was “well I already gave you a discount... I’ll return $75 to you” her next text was asking if the children...dun dun duuuun... wrote on the sidewalk with chalk. I replied that yes they wrote on the sidewalk with chalk. Needless to say I never heard back or received any sort of refund. I guess she was grasping for straws at that point. Had she told me the pool and sauna may not be working from the beginning instead of using the excuse of “oh I won’t charge you for it” I guess I wouldn’t have much room to complain. She’s a backtracker and two inches from being untrustworthy

There were many problems in the home. We were told that the pool and hot tub were up and running ( heat and all ) , But they were both broken. There werent enough towels to support the g there were enough towels to support the guests. And the covers in the master had foul odor. And by the way it was my birthday.

There were many problems in the home. We were told that the pool and hot tub were up and running ( heat and all ) , But they were both broken. There werent enough towels to support the g there were enough towels to support the guests. And the covers in the master had foul odor. And by the way it was my birthday.

My only concern was there was no wash clothes but that was a easy fix

My only concern was there was no wash clothes but that was a easy fix

Manager's Response

My only concern was there was no wash clothes but that was a easy fix

My only concern was there was no wash clothes but that was a easy fix

Manager's Response

Awesome home!!! Enough space to accommodate the entire family and room to spare. Having a game room in the garage goes a long way when having teens that need space. Furniture is beautiful and sturdy. High end appliances. This home has everything you need... except, well... Hartini rented to us under the premise of oh, since your husband just got home from Iraq Ill give you 10% off and throw in free pool heat
Mind you, the rate had gone up 400 within 7 hours. Well The day before arrival, she mentions that a maintenance man would be at the property working on the pool and sauna heat to get it working For us. This is the first time she ever mentioned there was an issue with it. The following night when we are finally able to check into the property after an hour wait- she mentioned the part didnt come in for the heating system and it was an issue that carried over from the prior management company. First time she mentioned that part as well. Her response was offering some of our money back. In short, I texted her to follow up on this and her response was well I already gave you a discount... Ill return $75 to you her next text was asking if the children...dun dun duuuun... wrote on the sidewalk with chalk. I replied that yes they wrote on the sidewalk with chalk. Needless to say I never heard back or received any sort of refund. I guess she was grasping for straws at that point. Had she told me the pool and sauna may not be working from the beginning instead of using the excuse of oh I wont charge you for it I guess I wouldnt have much room to complain. Shes a backtracker and two inches from being untrustworthy

Awesome home!!! Enough space to accommodate the entire family and room to spare. Having a game room in the garage goes a long way when having teens that need space. Furniture is beautiful and sturdy. High end appliances. This home has everything you need... except, well... Hartini rented to us under the premise of oh, since your husband just got home from Iraq Ill give you 10% off and throw in free pool heat<br/>Mind you, the rate had gone up 400 within 7 hours. Well The day before arrival, she mentions that a maintenance man would be at the property working on the pool and sauna heat to get it working For us. This is the first time she ever mentioned there was an issue with it. The following night when we are finally able to check into the property after an hour wait- she mentioned the part didnt come in for the heating system and it was an issue that carried over from the prior management company. First time she mentioned that part as well. Her response was offering some of our money back. In short, I texted her to follow up on this and her response was well I already gave you a discount... Ill return $75 to you her next text was asking if the children...dun dun duuuun... wrote on the sidewalk with chalk. I replied that yes they wrote on the sidewalk with chalk. Needless to say I never heard back or received any sort of refund. I guess she was grasping for straws at that point. Had she told me the pool and sauna may not be working from the beginning instead of using the excuse of oh I wont charge you for it I guess I wouldnt have much room to complain. Shes a backtracker and two inches from being untrustworthy

Manager's Response